Effective Date: 11 July 2026
Last Updated: 11 July 2026
- Introduction
GTS Market respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how GTS Market collects, uses, stores, shares, and protects personal information when you:
Visit our website at www.gtsmarket.com;
Create or manage a customer account;
Purchase a product or service;
Contact our customer support team;
Subscribe to marketing communications;
Participate in promotions, surveys, competitions, or events; or
Interact with GTS Market through social media, WhatsApp, telephone, email, or other communication channels.
GTS Market is operated by Gift-Tech Solutions, located in Nkwabeng, Sunyani, Bono Region, Ghana.
By using the GTS Market website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
- Applicable Data Protection Law
GTS Market processes personal information in accordance with the Data Protection Act, 2012 (Act 843) of Ghana and other applicable laws and regulations.
We aim to ensure that personal information is:
Collected fairly and lawfully;
Used only for legitimate and clearly stated purposes;
Relevant and not excessive for the purpose for which it is collected;
Accurate and kept up to date where necessary;
Protected against unauthorised access, loss, misuse, alteration, or disclosure; and
Kept only for as long as reasonably necessary.
- Who Is Responsible for Your Information?
For the purposes of this Privacy Policy, GTS Market acts as the data controller of the personal information collected through its website, sales platforms, customer service channels, and related business activities.
Our contact details are:
Business Name: GTS Market
Operator: Gift-Tech Solutions
Location: Nkwabeng, Sunyani, Bono Region, Ghana
Website: www.gtsmarket.com
Telephone/WhatsApp: +233 24 883 3753
Email: info@gtsmarket.com
- Personal Information We Collect
The type of information we collect depends on how you interact with GTS Market.
4.1 Identification Information
We may collect:
Full name;
Username;
Customer or account identification number;
Profile photograph, where voluntarily provided; and
Other information used to identify your account or transaction.
4.2 Contact Information
We may collect:
Telephone number;
WhatsApp number;
Email address;
Residential, business, billing, or delivery address;
City, town, region, or digital address; and
Preferred communication method.
4.3 Account Information
When you create an account, we may collect:
Username;
Password or encrypted login credentials;
Account preferences;
Saved delivery addresses;
Saved products or wish lists;
Order history; and
Account activity.
You are responsible for keeping your account password confidential and for notifying us when you suspect unauthorised access to your account.
4.4 Order and Transaction Information
When you place an order, we may collect:
Products or services ordered;
Order number;
Quantity and price;
Payment status;
Delivery method;
Delivery instructions;
Transaction date and time;
Refund, return, repair, or warranty information; and
Communications relating to the transaction.
4.5 Payment Information
Payments may be processed through banks, mobile money providers, payment gateways, or other authorised payment service providers.
Depending on the payment method, we may receive limited information such as:
Name of the account holder;
Payment provider;
Masked account or card details;
Mobile money number;
Transaction reference;
Payment amount;
Payment status; and
Date and time of payment.
GTS Market does not request your mobile money PIN, banking password, card PIN, or one-time password. You should never provide such confidential security information to our staff, agents, sellers, delivery personnel, or other users.
Payment service providers may process your information under their own privacy policies and security procedures.
4.6 Delivery and Location Information
To deliver an order, we may collect:
Delivery address;
GhanaPost GPS or digital address;
Nearby landmarks;
Recipient’s name and telephone number;
Delivery instructions; and
Approximate or precise location where you voluntarily provide it.
We may share the necessary delivery information with delivery companies, riders, transport operators, logistics partners, or authorised personnel responsible for completing your delivery.
4.7 Communications and Customer Support Information
When you contact us, we may collect:
Messages sent through our website;
Emails;
WhatsApp conversations;
Social media messages;
Complaints and enquiries;
Call details or recordings where lawful notice has been provided;
Product reviews and feedback; and
Information submitted during a dispute, return, refund, or warranty claim.
4.8 Technical and Website Usage Information
When you visit our website, we may automatically collect:
Internet Protocol address;
Browser type;
Device type;
Operating system;
Referring website;
Pages visited;
Products viewed;
Date and time of access;
Website activity;
Device identifiers;
Approximate geographical location; and
Cookie and analytics information.
This information helps us operate, secure, and improve the website.
4.9 Marketing Information
We may collect information about:
Your marketing preferences;
Products that interest you;
Promotions you respond to;
Email or SMS engagement;
Social media interactions; and
Your decision to subscribe to or unsubscribe from marketing messages.
4.10 Information From Third Parties
We may receive information from:
Payment service providers;
Delivery and logistics partners;
Social media platforms;
Advertising and analytics providers;
Business partners;
Sellers or service providers using our platform;
Fraud prevention services; and
Publicly available sources, where permitted by law.
- How We Collect Personal Information
We may collect personal information:
Directly from you;
Through the GTS Market website;
When you create an account;
When you place or pay for an order;
When you contact customer support;
Through cookies and similar technologies;
Through social media and messaging platforms;
From payment and delivery providers;
From sellers or business partners; and
When required or permitted by law.
- How We Use Your Personal Information
GTS Market may use personal information to:
6.1 Process Orders
We use your information to:
Confirm and process orders;
Verify payment;
Prepare invoices and receipts;
Arrange delivery or collection;
Provide order updates;
Process returns, refunds, exchanges, repairs, or warranty claims; and
Communicate with you about your purchase.
6.2 Manage Customer Accounts
We may use your information to:
Create and maintain your account;
Authenticate account access;
Save your preferences;
Display your order history;
Provide personalised account features; and
Prevent unauthorised account access.
6.3 Provide Customer Support
We use personal information to:
Answer enquiries;
Investigate complaints;
Resolve disputes;
Respond to product questions;
Provide technical assistance;
Verify warranty claims; and
Improve our customer service.
6.4 Improve Our Services
We may analyse customer and website activity to:
Improve website performance;
Understand customer needs;
Develop new products and services;
Improve product recommendations;
Identify frequently viewed products;
Measure the effectiveness of promotions; and
Improve the overall customer experience.
6.5 Prevent Fraud and Protect Our Platform
We may process information to:
Detect suspicious transactions;
Prevent fraud, impersonation, and unauthorised access;
Verify the identity of customers or sellers;
Protect our website and systems;
Enforce our Terms and Conditions;
Investigate misuse of the platform; and
Protect the rights, safety, and property of GTS Market, our customers, sellers, employees, and the public.
6.6 Send Service Communications
We may send communications concerning:
Account registration;
Password or security changes;
Order confirmations;
Payment confirmations;
Delivery updates;
Returns and refunds;
Warranty information;
Changes to our policies; and
Important security or service notices.
These communications are necessary for managing your account or transaction and may not be treated as optional marketing messages.
6.7 Marketing and Promotions
Where permitted by law, and where consent is required, we may send:
Product offers;
Discount information;
New-arrival announcements;
Promotional messages;
Event invitations;
Customer surveys;
Newsletter updates; and
Personalised product recommendations.
You may unsubscribe from marketing messages at any time by following the unsubscribe instructions in the message or contacting us.
6.8 Meet Legal and Regulatory Requirements
We may use personal information to:
Maintain financial and transaction records;
Comply with tax and accounting requirements;
Respond to lawful requests from regulators, courts, or law-enforcement agencies;
Exercise or defend legal claims;
Comply with data protection requirements; and
Meet other obligations imposed by Ghanaian law.
- Grounds for Processing Your Information
Depending on the circumstances, we may process your personal information because:
You have given us consent;
Processing is necessary to complete a purchase or fulfil a contract with you;
Processing is necessary to comply with a legal obligation;
Processing is necessary to protect your interests or those of another person;
Processing is necessary for legitimate business purposes that do not unfairly interfere with your privacy rights; or
Processing is otherwise permitted under applicable law.
Where processing is based on consent, you may withdraw your consent. Withdrawal will not affect processing that lawfully occurred before the consent was withdrawn.
- When We Share Personal Information
GTS Market does not sell customers’ personal information.
We may share limited personal information with trusted third parties when necessary to operate our business or provide requested services.
8.1 Payment Providers
We may share transaction details with:
Banks;
Mobile money operators;
Payment gateways;
Card processors; and
Other financial service providers.
8.2 Delivery and Logistics Providers
We may share your name, telephone number, delivery address, digital address, and delivery instructions with:
Delivery companies;
Dispatch riders;
Transport operators;
Courier companies; and
Authorised collection points.
These parties should only use the information to complete or support the delivery.
8.3 Sellers and Service Providers
Where GTS Market allows third-party sellers or service providers to offer products through the platform, we may provide them with information necessary to:
Confirm availability;
Process the order;
Arrange delivery;
Provide installation;
Honour a warranty;
Provide after-sales support; or
Resolve a complaint.
Sellers are not permitted to use customer information for unrelated marketing without the customer’s consent.
8.4 Technology and Professional Service Providers
We may share information with providers that support:
Website hosting;
Cloud storage;
Data backup;
Cybersecurity;
Email and SMS delivery;
Website analytics;
Advertising;
Accounting;
Auditing;
Legal services; and
Customer support systems.
These providers should process personal information only for authorised purposes and under appropriate confidentiality and security obligations.
8.5 Government and Legal Authorities
We may disclose information where:
Required by law;
Ordered by a court;
Requested by a legally authorised regulator or law-enforcement agency;
Necessary to investigate suspected fraud or criminal activity;
Necessary to protect a person from harm; or
Necessary to establish, exercise, or defend a legal claim.
8.6 Business Transfers
Where GTS Market or Gift-Tech Solutions is involved in a merger, sale, restructuring, investment, or transfer of business assets, personal information may be transferred as part of the transaction.
Any receiving organisation will be expected to process the information in accordance with applicable data protection law.
- Cookies and Similar Technologies
GTS Market may use cookies, pixels, local storage, web beacons, and similar technologies.
Cookies are small files stored on your device when you visit a website.
We may use:
9.1 Essential Cookies
These cookies are necessary for functions such as:
Account login;
Shopping-cart management;
Website security;
Payment processing; and
Remembering basic website settings.
9.2 Analytics Cookies
These cookies help us understand:
How visitors use the website;
Which pages are popular;
How long visitors stay on particular pages;
Whether website errors occur; and
How the website can be improved.
9.3 Preference Cookies
These cookies may remember:
Language preferences;
Location preferences;
Recently viewed products;
Login preferences; and
Other website settings.
9.4 Advertising Cookies
Where used, these cookies may help us:
Measure advertising performance;
Avoid repeatedly showing the same advertisement;
Display relevant promotions; and
Understand customer responses to marketing campaigns.
You may control or block cookies through your browser settings. Blocking essential cookies may prevent some parts of the website from working properly.
Where legally required, we will request your consent before placing non-essential cookies on your device.
- Marketing Communications
We may contact you through:
Email;
SMS;
WhatsApp;
Telephone;
Push notification; or
Social media.
You may stop marketing communications by:
Selecting the unsubscribe option in an email;
Replying “STOP” where that option is provided;
Changing your account preferences; or
Contacting GTS Market directly.
Even after opting out of marketing, you may continue to receive necessary messages concerning active orders, payments, deliveries, account security, refunds, warranties, or legal notices.
- Data Retention
GTS Market keeps personal information only for as long as it is reasonably necessary for the purpose for which it was collected.
The retention period may depend on:
Whether your account remains active;
Whether an order or warranty remains outstanding;
Accounting and tax requirements;
Fraud prevention requirements;
The existence of a complaint or legal dispute;
Applicable limitation periods;
Regulatory requirements; and
The need to establish or defend a legal claim.
When personal information is no longer required, we may securely delete it, destroy it, anonymise it, or restrict further access to it.
Information contained in backup systems may remain for a limited period until the backup is securely overwritten or deleted.
- How We Protect Personal Information
GTS Market uses reasonable administrative, technical, and physical safeguards designed to protect personal information.
These safeguards may include:
Password protection;
Restricted access controls;
Encryption where appropriate;
Secure website connections;
Data backup;
Security monitoring;
Software updates;
Confidentiality obligations;
Staff access restrictions; and
Procedures for responding to suspected security incidents.
However, no website, database, internet transmission, or storage system can be guaranteed to be completely secure.
Customers should:
Use strong and unique passwords;
Avoid sharing passwords or verification codes;
Log out after using shared devices;
Avoid sending confidential payment information through unsecured channels; and
Notify us immediately when suspicious account activity is detected.
- Personal Data Breaches
Where we become aware of a personal data breach, we will investigate the incident and take reasonable steps to contain and address it.
Where required by applicable law, we may notify:
Affected customers;
The Data Protection Commission;
Relevant payment providers;
Law-enforcement authorities; or
Other appropriate organisations.
Any notification will be made according to the nature of the incident and applicable legal requirements.
- Your Data Protection Rights
Subject to applicable law, you may have the right to:
Know whether we hold personal information about you;
Request access to your personal information;
Request a copy of your personal information;
Request correction of inaccurate or incomplete information;
Request the deletion of information that should no longer be processed;
Object to certain processing activities;
Request that certain processing be restricted;
Withdraw consent where processing is based on consent;
Stop direct marketing communications;
Request information about how your data has been used or shared; and
Submit a complaint to the Data Protection Commission.
Some rights may be limited where retaining or processing the information is necessary to:
Complete an active order;
Meet a legal obligation;
Prevent fraud;
Protect another person’s rights;
Resolve a dispute; or
Establish, exercise, or defend a legal claim.
- How to Exercise Your Rights
To submit a privacy request, contact GTS Market using the contact details provided in this policy.
Your request should include:
Your full name;
Your account telephone number or email address;
A clear description of the information or action requested; and
Any information reasonably required to verify your identity.
We may request proof of identity before releasing, changing, or deleting personal information. This is intended to prevent unauthorised persons from accessing your data.
We will respond within the period required under applicable law.
- International Data Transfers
Some technology, hosting, payment, analytics, or communication providers used by GTS Market may store or process information outside Ghana.
Where personal information is transferred outside Ghana, we will take reasonable steps to ensure that the information receives an appropriate level of protection. These steps may include:
Using reputable service providers;
Implementing contractual data protection obligations;
Restricting the information transferred;
Applying security safeguards; and
Obtaining consent where legally required.
- Social Media and Messaging Platforms
GTS Market may communicate with customers through platforms such as WhatsApp, Facebook, Instagram, TikTok, YouTube, or X.
When you interact with us through these services, the platform provider may separately collect and process information under its own privacy policy.
We do not control how those platforms process your personal information. Customers should review the privacy settings and policies of each platform they use.
- Third-Party Websites and Services
The GTS Market website may contain links to websites, applications, payment services, or social media pages operated by third parties.
This Privacy Policy does not govern the privacy practices of third parties. GTS Market is not responsible for how an independent third party collects, uses, or protects personal information.
You should review the privacy policy of a third-party service before submitting personal information through it.
- Children’s Privacy
GTS Market is not intentionally designed to collect personal information directly from children without appropriate parental or guardian involvement.
Persons under 18 years of age should use the platform and make purchases only with the involvement and permission of a parent or legal guardian.
Where we discover that a child’s personal information was collected improperly, we may delete or restrict the information as appropriate.
- Product Reviews and Public Information
When you publish a review, rating, testimonial, comment, photograph, or other public content on GTS Market, the information may become visible to other users.
You should not publish:
Your home address;
Payment information;
Passwords;
Identification documents;
Another person’s private information; or
Any other confidential or sensitive information.
GTS Market may remove public content that violates its policies, infringes another person’s rights, or creates a security or privacy risk.
- Changes to This Privacy Policy
GTS Market may update this Privacy Policy to reflect:
Changes to our services;
Changes to our business operations;
New technologies;
New payment or delivery arrangements;
Changes in legal requirements; or
Improvements to our privacy practices.
The updated policy will be published on our website with a revised “Last Updated” date.
Where changes materially affect how we process personal information, we may provide additional notice through the website, email, SMS, or another appropriate communication channel.
- Complaints
Customers who believe their personal information has been processed improperly should first contact GTS Market so that we can investigate and attempt to resolve the matter.
You also have the right to submit a complaint to the:
Data Protection Commission of Ghana
Pawpaw Street, East Legon
Accra, Ghana
Website: www.dataprotection.org.gh
- Contact GTS Market
For questions, complaints, requests, or concerns relating to this Privacy Policy or your personal information, contact:
GTS Market
Operated by Gift-Tech Solutions
Nkwabeng, Sunyani
Bono Region, Ghana
Website: www.gtsmarket.com
Telephone/WhatsApp: +233 24 883 3753
Email: info@gtsmarket.com